Ucara offers outsourcing support services for companies seeking expert, application-level technical support for their customers.
Our Technical Support Helpdesk is staffed by support engineers who combine broad network skills with real product expertise. This means support issues are correctly triaged, resolved and, if necessary, escalated to the applicable higher level support groups. The result is faster fault resolution and better customer satisfaction.
Ucara provides 24x7 support for critical services and infrastructure. This includes rapid capture of customer issues and identification of network faults with rapid escalation to application-level and higher level support agents as required.
Our support team provides a range of backoffice services including service adds/moves/changes, SIM activations and deactivations and billing reconciliations.
Ucara’s network management team provides proactive network management capabilities for your in-house or cloud server systems. With proactive, 24x7 monitoring, software, network and server issues for critical infrastructure are identified promptly and, where appropriate, can be resolved immediately by our support engineers.
Ucara has the technical skills, expert personnel and project management capability to manage largescale rollouts of network infrastructure projects. Typical applications include installation of communications networks, security systems and telemetry systems.
Whether you are building your own network infrastructure, building a cloud system or reselling a third party solution, Ucara can offer you professional consulting services in network design and construction, software development, service deployment and ongoing management and support.